Updates

Why Updates?

The Updates module is the primary medium for sharing relevant information with members. Use the Updates module to send investor updates, invitations to board meetings, protocols from General Meetings, notices of the right of first refusal, subscription forms, and other relevant information for your investor network.

Getting Started

If you are uncertain what your first post should be, consider a short introductory post explaining why you have decided to set up an OwnersRoom and how you plan to use the portal. Use the opportunity to set expectations about how often you send updates and what kind of information you plan on sharing in the future. Feel free to check out our example.

Regular Updates

There are numerous opinions on how frequently investors should receive updates and how they should appear. Some prefer quarterly updates with in-depth financial data and performance metrics, while others prefer monthly updates with a single-page presentation focusing on some key dimensions. Such as:

  • Customers - Number of new customers.
  • Product - High-level roadmap overview.
  • Financials - Burn-rate, funding rounds, liquidity events, etc.
  • Team - Changes to personnel.

Whichever model suits you best. Feel free to contact us for more sparring.

Protip

Keep a schedule for how often you want to send an update, and use a template to increase familiarity. Get in touch for template examples.

Other Updates

There may be occasions where you want to send your investors information not included in the regular updates, for example, invitations to General Meetings, information regarding active funding rounds, tax-reporting information, second-hand transactions, etc. Categories can be of great help.

Email analytics

With analytics on emails, you can go back and check whether all your emails were successfully delivered, who opened the email, and who clicked the link to your company’s OwnersRoom.

Enabling you to ensure that formal notices (e.g. invitation to general meetings) reach their intended recipients (or whether you have to call that one investor who changed email address but forgot to tell you). It is further helpful to check if your investors bother to read your investor updates or if a prospective investor has clicked the link to your data room.

To see the analytics, simply click “View analytics” at the bottom of the post (it will only show analytics for updates sent out on email).

analytics

Note that some email clients block tracking of opens, which may skew this metric.

How to read the analytics

Delivered is the first step of an email’s life cycle that we track. If an email is marked as delivered, it means that the receiving server accepts the email. However, it does NOT mean that the email made it to the inbox. A delivered email may have ended up in the spam/junk folder. If you experience emails delivered but lower open rates than you expect, it might be due to the emails ending up in the spam/junk folder. Encouraging recipients to move the emails from spam to inbox and safelist the sender email address usually help reduce that emails end up in spam in the future.

Not delivered means that an email never made it to the recipient’s mail server. This may happen if the mail bounces (often due to outdated or misspelled email addresses) or the email server cannot be located (e.g. email address’s domain misspelled). An email is further categorized as not delivered if the expected recipient has unsubscribed from your emails (or all emails sent via OwnersRoom).

Opened means that an email is delivered and that our email provider Sendgrid has detected that a small image sent with the email has been loaded (read more about this on Sendgrid’s websites). Note that some email clients do not automatically load images when opening emails, and therefore this metric may be skewed.

Clicks are counted when a recipient clicks on the link to your company’s OwnersRoom from the email. Unique clicks are counted as one-click per recipient of the post, while total Clicks are the total count of all clicks for that post. Please note that it may take our system a moment to process a new post, and you may therefore experience that you will have to wait a minute and then refresh to see the initial analytics.

analytics

How to use Updates

Navigate to the Updates module using the menu bar on the left side. When entering a new OwnersRoom, this module will be empty.

Create tags by clicking the green action button in the bottom right corner and then “new tag”. Tags are needed to publish a new post, we’ve added the tag ‘general’ as a start, but you may edit this as you’re pleased. Tags are well suited to categorize posts by content so that members can filter information to their needs. You may consider categories such as; investor updates, financial updates, general meetings, formal announcements, capital events, and operational updates. The tags do not affect who will be able to read the post.

Protip

Don't know where to start? Don't worry, you can edit tags at any time, including changing the tags of older posts.

Create a new post by clicking the green action button in the bottom right corner and then “new post”. Follow the steps below to get started on your post:

  1. Select tags (you need at least one tag).
  2. Select which groups the post should be available to. Alternatively, make the post available to all members.
  3. Write the text.
  4. Select whether you want the post to be sent out with email or not.
  5. Upload an attachment using the paper clip-symbol.
  6. Select whether you want the attachment to be included in the email or not.
  7. Send a preview email to your email, by clicking the “preview email” button (Note that attachments are not included in preview-emails!).
  8. Click “post” to make the post available to the selected recipients. If you’ve selected “also send as email” the post will be sent out as an email.
  9. Click “View analytics” to track the engagement of the post.

If this article did not answer your questions or have any feedback, please get in touch at support@ownersroom.com.